At FM Graphicx, we value our customers and aim to provide high-quality products and services.
Please read our Refund and Return Policy carefully before making a purchase.
1. Digital Products
- All digital products (e.g., graphics, templates, downloadable files) are non-refundable once the file(s) have been delivered or downloaded.
- If you experience technical issues accessing your purchase, please contact us at [your email] within 7 days of purchase. We will work with you to resolve the problem.
2. Physical Products (if applicable)
- If you receive a damaged or defective item, you must notify us within 7 days of delivery at [your email] with your order number and proof of the issue (e.g., photos).
- Returns will only be accepted if the item is unused, in its original packaging, and returned within 14 days after approval.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to our error.
3. Custom Orders
- All custom design services are non-refundable once work has begun, as these are tailored specifically to your requirements.
- If the project cannot be completed due to our fault, you will be eligible for a partial or full refund, depending on the work completed.
4. Order Cancellations
- Orders for digital products cannot be cancelled once payment has been processed.
- Orders for physical products may be cancelled within 24 hours of purchase, provided they have not been shipped.
5. How to Request a Refund or Return
- Email us at [your email] with:
- Your order number
- Reason for refund/return
- Relevant proof (if applicable)
- We will review your request and respond within 2–5 business days.
6. Contact Us
If you have any questions about this policy, please contact us at:
📧 contact@fmgraphicx.com
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